SSTEEL HOOKAH
FAQ

Question:
Is there a guarantee for hookahs?
Answer:
We give a 1 year warranty on Hookahs SSTEEL
Question:
How does the valve work?
Answer:
There is no ball in the valve, that is, you definitely won't lose it! :)
In the initial position, the valve is closed, the weight of the valve presses it to the base. As soon as you start purging, the valve extends due to the arising pressure in the flask.
Question:
How do I pay by credit card on the site?
Answer:
Cards of the Russian Federation and the CIS countries are accepted for payment. To pay for goods by credit card when placing an order, specify the payment method "by credit card (Visa, Mastercard) via Yandex.Money." After that, the Yandex Money payment form will open, where you will be asked to enter the personal details of your bank card (card number, name of the holder, card expiration date, CVV / CVC code) *. After entering the card data, you only need to check their correctness and click the "Pay" button.

When canceling items from the order (or when canceling the entire order) and the method of payment by credit card on the site, the refund is made within 14 business days, only to the customer's bank card specified in the order. To return the money you need to send a written notice to the email address ssteel.hookah@yandex.ru with the subject of the letter "Refund".
Question:
Are there any discounts depending on the volume of purchases?
Answer:
Yes! We are ready to send you a special offer when ordering from 3 hookahs.
Write us a request to info@ssteelhookah.com or to the VK group vk.com/ssteel_panda_official, we will promptly send you an offer.

Terms for wholesale buyers can be found here: https://ssteelhookah.com/en/store/opt
Question:
What are the image requirements for individual engraving?
Answer:
- pictures in vector format (CDR, AI, FH, EPS), necessarily black and white image (without grayscale).

- if it is text, then FONT FILE (which need to be written) in * .ttf format and the text itself.
Question:
What are the packaging dimensions of your hookahs? How to calculate shipping cost?
Answer:
Dimensions hookah packaging: 10cm * 30cm * 40 cm, weight 2 kg.
Bulb packing dimensions: 25cm * 25cm * 30 cm, weight 2 kg.

You can calculate the cost of delivery on the website of any transport company.
Question:
What are your official pages on social networks?
Answer:
You will find links to our official networks in the "Contacts" section

VK: https://vk.com/ssteel_panda_official
Instagram: https://www.instagram.com/ssteel_panda_official/
Facebook: https://www.facebook.com/ssteelhookah
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